Effective Date: 5 August 2025
At Shivkiduniya, we aim to provide you with the best quality products. However, if you receive a damaged, defective, or wrong product, we are happy to assist you with a return or refund under the following conditions:
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✅ Eligibility for Return & Refund
• Return requests must be made within 7 days of delivery.
• Product must be unused and in original packaging.
• Return is applicable only if the product is defective, damaged, or incorrect.
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📸 IMPORTANT – Video Proof Required
To be eligible for a return or refund due to a defective or damaged product:
🔴 You MUST send us an unboxing video showing the defect clearly as soon as you receive the product.
📦 The video should:
• Be taken without cuts (from package opening to product check).
• Clearly show the damage/defect.
• Be sent to our WhatsApp: [Your Number] or email: [Your Email]
🛑 No refund or replacement will be processed without video proof.
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🚚 Return Shipping
• In case of wrong or defective item, we will bear the return shipping cost.
• For other reasons (change of mind, dislike), return is not applicable.
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💰 Refund Process
• Once we receive and inspect the returned product, we’ll notify you about approval or rejection.
• If approved, the refund will be processed within 5-7 business days to the original payment method.
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📞 Need Help?
Contact us on:
📱 WhatsApp: [Your Number]
📧 Email: shivkiduniya78@gmail.com